Big data, artificial intelligence, machine learning, blockchains, chatbots… these concepts and technologies are becoming increasingly prevalent in our everyday lives. These emerging technologies and technological advancement form the basis of a new governance paradigm, guiding communities towards effective collaboration, elevating public service quality and increasing policy responsiveness. However, they also present new challenges to governance in both practical and ethical dimensions, sparking discussions on potential unfairness and biases. The key questions include, what are the challenges to these digital and AI technological applications? How can we achieve the goals of good governance in the digital era?
This book outlines the types of projects, partnerships, and people that civic technologists encounter, and the methods they can use to make lasting change. Based on her years of government tech partnerships, Cyd offers practical advice on how to build alliances with public-sector partners, what tech (and non-tech) skill sets are most useful, and how to show up in spaces dedicated to stewardship rather than profit. Tips are also found from experience on how to introduce new methods and tools, and how to connect with others in the field and work sustainably on hard problems.
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